Full Of Toys endeavors to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards.
As a policy, we do not offer refunds or exchanges on products which are delivered in perfect condition as per the order placed.
Refunds and exchange will only be offered if the product is incorrectly delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or product is damaged, possibly in transit.
To return or exchange a defective, damaged or incorrectly delivered item please get in touch with our customer care within 48 hours of delivery at 8884555582 or email us at firstname.lastname@example.org with your order number, date of transaction and image of the wrongfully delivered or defective item in question.
Our customer case team will look into the issue and revert back within 2 working days.
Call our Customer Service on +91 8884555582 between 10.30 a.m. and 6.30 p.m. (IST) from Monday to Saturday. You can also email us at email@example.com and mention the details of the return.
Once your Returns Request is validated , we will send you an email authorizing a return, along with the return shipment label. Please stick the label on the parcel of the product that will be returned ( Kindly pack the parcel carefully so that product does not get damaged in transit). A convenient date will be scheduled for the reversal pick up.
In a rare case, due to logistical constraints, if we are unable to collect a return and you’ve arranged for the same, you will be reimbursed your shipping costs. Remember, we must receive the package within 10 days of us sending the authorizing email. If the pick-up is being arranged by us via one of our authorized courier partners, kindly facilitate the handover from your delivery address within 48 hours of receipt of the authorization email.
After receiving the package, we will inspect the same. Once approved as an eligible return by our Quality Assurance Team, Your refund/ replacement request will be processed. Your returns issue will be closed within 10 days of our receiving the return package from you.
Customer Rejects/ Undeliverable orders
There will be 3 failed delivery attempts made by our shipping agency after which the goods will be returned to us. If the goods remains undelivered after 3 attempts, refund will be given after detecting the shipping and packing charges Rs.250.
If the customer provided a wrong or incomplete address, due to which the package remains undelivered and/or if the package is refused by the recipients, refund will be given after detecting the shipping and packing charges Rs.250.
Products bought online cannot be exchanged or returned in store.
CANCELLATION / MODIFICATION
Can I cancel an order?
Though the Full of Toys website does not have any option to cancel an order once the payment is made, you can definitely get in touch with our Customer Service on +91 8884555582 within 2 hours of placing the order with your Order Number, to cancel it, (failing which you will be charged reverse shipping fees Rs.250). If your order has not been processed, we can cancel it and refund the amount within 2 working days.
Can I modify or change my order?
Our helpful and friendly Customer Service Executives are always at your service in case you want to modify your order. Just call +91 8884555582 within 2 hours of placing the order(failing which you will be charged reverse shipping fees Rs.250 in case of order cancelation/order reject).
Disclaimer: All policies are subject to change without prior notice. In case of any conflict the Terms & Conditions Policy would prevail.